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Professional Services

Anti-Bribery Training

Learn how to identify and prevent bribery in the workplace. This course covers legal frameworks, best practices, and the ethical considerations necessary to maintain a corruption-free environment.

Conflict Management

Develop the skills to manage and resolve conflicts effectively. This course provides techniques for de-escalation, negotiation, and fostering positive outcomes in challenging situations.

Customer Service Skills Introduction

Gain foundational skills in delivering excellent customer service. This course covers key concepts like communication, empathy, and problem-solving to help you meet customer needs with confidence.

Customer Service Skills Intermediate

Build on your basic customer service skills with more advanced techniques. This course dives deeper into handling difficult customers, managing expectations, and enhancing customer satisfaction.

Domestic Abuse & Violence

Understand the signs, impacts, and support systems related to domestic abuse. This course is designed for workplace champions or anyone looking at supporting victims of domestic abuse.

Equality, Diversity & Inclusion

Explore the principles of equality, diversity, and inclusion in the workplace. Learn how to create a respectful and inclusive environment that values different perspectives and backgrounds.

Leadership & Management - Introduction

Start your leadership journey with this foundational course. Learn essential management skills, from team building to effective decision-making, that will set you up for success as a leader.

Leadership & Management - Intermediate

Enhance your leadership capabilities with this intermediate course. Focus on advanced management strategies, leadership styles, and ways to inspire and guide your team to success.

Managing Challenging Behaviour

Equip yourself with the tools to handle challenging behaviors in the workplace. This course provides strategies for understanding, managing, and diffusing difficult situations effectively.

Managing Virtual Teams

Learn how to lead and manage teams in a virtual environment. This course covers best practices for communication, collaboration, and maintaining productivity when working remotely.

Method of Instruction - Introduction

Discover the basics of effective instruction and training. This course introduces you to teaching methodologies, lesson planning, and techniques for engaging learners.

Motivational Interviewing

Learn the principles and techniques of motivational interviewing. This course is designed to help you guide individuals through change, using empathetic communication and goal-setting strategies.

Motivational Speaking

Develop the skills to inspire and engage audiences as a motivational speaker. This course covers storytelling, audience engagement, and effective presentation techniques.

Professional Boundaries

Understand the importance of maintaining professional boundaries in the workplace. This course explores ethical considerations, communication strategies, and ways to protect both yourself and others.

Recruitment Training

Gain the knowledge and skills necessary for effective recruitment. This course covers the entire hiring process, from job description writing to conducting interviews and selecting the right candidates.

Safer Recruitment Training

Learn how to recruit safely and ethically with this specialised course. Focus on safeguarding practices, legal obligations, and ensuring that the recruitment process is thorough and secure.

Stress Management & Resilience

Develop techniques to manage stress and build resilience. This course teaches practical strategies to maintain mental well-being and thrive under pressure, both personally and professionally.

Suicide Prevention / First Aid

Equip yourself with the skills to recognise and respond to signs of suicidal behavior. This course provides life-saving knowledge on how to offer support and intervene in crisis situations.

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